WARRANTY POLICY
WARRANTY TERMS & CONDITIONS
- Warranty Period
We provide limited-time warranty for purchases from Safecam Official Online Store (https://safecam.my). The warranty period follow by warranty card given.
MODEL |
WARRANTY PERIOD |
A33 |
6 MONTHS |
A38 |
6 MONTHS |
V20 PRO |
12 MONTHS |
V40 PRO |
12 MONTHS |
X300 |
12 MONTHS |
QUATRO V1 |
12 MONTHS |
*Important Note: Safecam is not responsible for other extra warranty or different after-sales warranty policies promised by resellers, agents, distributors or any other sales channel platform / third parties.
- To be qualified for the warranty service, the below conditions must be met:
√ The product has been used normally within the specified warranty period and has no signs of external / man-made damage.
√ The product has undergone no unauthorized disassembly, modification or addition outside of advice given in the official product guide.
√ The product has not experienced any accidental damage.
√ You are able to provide valid proof of purchase & warranty card
3. The warranty service Does NOT apply to:
× Damage caused by unauthorized (workshops / third parties) modification, disassembly, opening for repairs (not included in the official product manual);
× Consumable parts, such as batteries, protective coatings or cables, that may naturally diminish over time, unless failure has occurred due to a defect in materials or workmanship;
× Man-made / cosmetic damage, including but not limited to scratches, dents and broken plastic, unless failure has occurred due to a defect in materials or workmanship;
× Damage caused by the use of third-party components or products;
× Accidental damage (For example: the product is dropped from high up or suffers water damage);
× Product failure or damage caused by major incident or natural disaster (For example: fire, earthquake, lightning etc.)
× Damage caused by improper use of battery packs, chargers and cables; incorrect installation or operation of product not included in the official product manual;
× Defects caused by normal wear & tear or aging;
× If the product’s serial number has been removed or unclear;
× Unable to provide valid proof of purchase & warranty card;
- How to apply your warranty ?
STEP 1: Prepare the materials and information
- Warranty card that provided in the box.
- Photos & Videos — Pictures and short video needed to show the issues.
- Details — Describe the issue and details on what happened and how.
- Sales invoice & Order No. — Sales invoice or order confirmation details that shows the products, prices and sales channel.
STEP 2: Start your process
Please chat us on platform Shopee / Tiktok / Lazada / Website that you purchases.
You will need to provide the details and information from Step 1.
STEP 3: Receive your response
Once the information is received, our team will get in touch with you to start processing with your application.